Your helpdesk, inside Slack
Create, assign, and resolve tickets without leaving Slack. SLA-Lite, MSP roll-ups, and Jira/Email-in—live in minutes.
/ticket My laptop won't connect to VPN
VPN Connection Issue
Why Teams Choose SlackDesk
Real outcomes from real teams
See SlackDesk in Action
From install to resolution—here's the complete flow
OAuth Consent
Add to Slack in seconds with standard OAuth flow
Why Teams Love SlackDesk
Everything you need to run a modern, efficient helpdesk — without leaving Slack
Hit SLAs without a portal
Respond/resolve targets, business hours, and /sla reports keep you on track.
Keep sensitive chatter internal
🔒 Notes visible only to agents/admins—discuss freely without exposing to requesters.
See every client at a glance
MSP Admin Home with roll-up metrics across all client workspaces.
Handoff in one click
Escalate to Jira and link back; /sync on demand to pull status updates.
Turn emails into tickets
Dept aliases create tickets automatically; reply from Slack and keep thread intact.
Export in seconds
/export CSV or sync to Google Sheets—perfect for reporting and compliance.
App Home dashboard
User + Admin tabs give everyone self-service views of their tickets and stats.
Daily digests & stale reminders
Proactive notifications keep work flowing without manual follow-up.
Simple, Transparent Pricing
Choose the plan that fits your team size and needs. All plans include a 14-day free trial.
Free
Perfect for trying out SlackDesk
- 3 agents
- 1 department
- 10 active tickets
- Core commands
Team
Flat pricing for growing teams
- Up to 10 agents
- Unlimited tickets
- 3 departments
- Email-in
- Sheets export
MSP
Multi-client workspace management
- Up to 5 client workspaces
- MSP Admin Home
- Jira escalate + /sync
- $30/additional workspace
- Priority support
Enterprise
For organizations at scale
- SAML/SSO
- Region control
- Audit trails
- Dedicated support
All plans include core features: ticket creation, assignment, resolution tracking, and basic analytics.
Compare all features→Action-first integrations
No heavy syncs. Push data out, link back, stay in control.
See SlackDesk in Action
From OAuth to resolution—here's how it works in real Slack
OAuth Consent
Add SlackDesk to your workspace in seconds
/ticket Modal
Create tickets with department selection
Department Channel
Tickets appear with Assign/Resolve buttons
🔒 Internal Notes
Agent-only notes visible in thread
Requester DM
Confirmation sent when ticket closes
App Home - User
Self-service ticket view for everyone
App Home - Admin MSP
Multi-client workspace roll-up
/sla Report
Real-time SLA compliance tracking
Jira Escalate
One-click escalation with link-back
Email-in + Reply
Email → Ticket → Reply flow
Loved by Support Teams Everywhere
See what teams are saying about SlackDesk
“Cut our average resolution time by 42% without adding headcount.
Internal notes and threaded discussions mean context never gets lost. Our team handles more tickets in less time.
“Agents live in Slack now; no one asks for portal access anymore.
Everything happens where we already work. Zero training needed, zero resistance from the team.
“Onboarded 3 client workspaces in one afternoon.
MSP Admin Home makes managing multiple clients effortless. We can finally scale our managed services.
Join 500+ teams already using SlackDesk
Frequently Asked Questions
Everything you need to know about SlackDesk
Still have questions?
Our team is here to help you get started
Ready to Simplify Your Support Process?
Start handling tickets where work already happens — in Slack.
No credit card. No portal. Just better support.